Ensure all of our guests enjoy a rejuvenating atmosphere and the best spa experience by following the guidelines below:
Credit Cards are not required to book your reservation. However we reserve the right to ask for a Credit Card if you have missed multiple appointments without a 24 hour notice. We may also ask for a Credit Card when booking a group or large amount of services. Our staff's livelihood depends on service reservations. If a large reservation is missed without notice it adversely affects our staff’s financial well-being.
Please arrive fifteen minutes prior to your spa appointment to allow adequate time to fill out our questionnaire and other health forms. This also gives you time to unwind before your treatment. We strive to keep appointments on schedule so if you arrive late and the room or spa specialist is committed after your session, your appointment may have to be shortened or rescheduled.
If you need to cancel your appointment please be considerate to our salon and spa staff. We require at least 24 hour notice when canceling a single service and a 48 hour notice for multiple service appointments and packages. Our software tracks cancellations that are made without 24 hour notice. Any guest that has multiple cancelations without 24 hour notice will be placed on a guarantee required status. Guests place on this status are required to guarantee their future appointments with a credit card or gift certificate. A 50% fee will be charged to the required credit card or gift certificate when 24 hour notice is not given. The financial well-being of our staff depends on available appointments being reserved. When appointments are not cancelled other guests may not be able to take advantage of our services and the service provider is less profitable. We appreciate your thoughtfulness and cooperation.
Please turn off or silence all cell phones when entering the salon or spa area. Cell phone usage is not permitted in any of the spa areas. We want to maintain a relaxing and rejuvenating environment for all spa guests. If you must use your phone please do so in the retail area only and keep conversations as quiet and brief as possible.
For the consideration of all our guests, children are not allowed in the spa area unless receiving a service and we ask that no children are left unattended in the salon area. A second adult must be present to take care of your childs needs while you are receiving a service.
• Our staff works as a team to provide you with your ideal experience, feel free to try all of our salon and spa specialists to find your best fit. • The staff at Fire Salon and Spa dedicated to providing you with the best possible experience, any suggestions or requests for services are welcome. • Any suggestions and comments can be delivered to us in person, by phone, or by email.